topic Re: NO 4G mobile in Sky Mobile

NO 4G mobile

Julie190 — Thu, 12 Dec 2024 16:20:59 GMT

No 4G connection when I have full bars

Re: NO 4G mobile

caesarome — Thu, 12 Dec 2024 16:26:39 GMT

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

Re: NO 4G mobile

Rob272 — Thu, 12 Dec 2024 17:36:45 GMT

I am now on day 5 with no signal. Apparently a mast is down and all I get from Sky is "sorry for the inconvenience' I am basically paying for a dud phone which can no longer be used. Cheers and Happy Christmas

Re: NO 4G mobile

63johnw — Thu, 12 Dec 2024 17:44:05 GMT

Hi @Rob272 once it's fixed call sky on 150 and they should issue you credit for the lost service. Do you have WiFi calling activated on your phone ?

https://www.sky.com/help/articles/wi-fi-calling

Re: NO 4G mobile

Rob272 — Thu, 12 Dec 2024 18:14:40 GMT

Thanks for your response. Even with WiFi I cannot receive calls, make calls or txt. I can use WhatsApp over WiFi but when and not in a WiFi zone my phone is more dead than a Nokia. Hopefully when it's fixed I can call 150 and resume normal service 👍😎