No confirmation code for eSIM

EEC1990 — Wed, 11 Dec 2024 21:42:23 GMT

Been trying to sort out an eSIM for a few days now. On Monday one of the team said I should get an email confirmation code shortly but it's not come through.

Tried the convert to eSIM option on MySky again tonight and it's got stuck at the same point with no confirmation code being sent through.

Is anyone able to assist please?

Thanks in advance!

Re: No confirmation code for eSIM

EEC1990 — Thu, 12 Dec 2024 10:31:18 GMT

As an update for anyone else struggling:

After yet another long call with sky and speaking to 3 more departments, my case has been assigned to a manual eSIM team. Apparently they're back office so they can't connect me but they'll be in touch with me within 2-3 hours. Importantly, they can apparently call you on a non sky number for anyone stuck on that part of the process.

Not sure why I couldn't be transferred to this team beforehand and I don't have any great faith they'll be able to help given the amount of time I've spent trying to resolve this so far and the amount of people on here having similar issues. I was meant to be leaving for a trip in an hour and have had to delay this to try and get it sorted.

If you are in the same boat, I thought it might help to know which team to ask your case to be assigned to.

topic Re: No confirmation code for eSIM in Sky Mobile

No confirmation code for eSIM

Re: No confirmation code for eSIM