topic Sky e sim issues in Sky Mobile

Sky e sim issues

paulieboy — Thu, 12 Dec 2024 08:56:22 GMT

I'm really at my wits end with sky

let me explain

customer for over 30 years with sky

Have multiple devices and sky to either them about £200 a month with sky

so pretty loyal and a good customer

brought a new iPad Air in may with eSIM (had in previous iPad with them so a conversion)

problems begin

tried to convert the e dim and sky had a issue call back in 5 days

called back all sorted went through the process an issue sealift will phone me back No phone call

phoned next day again went through again same problem same promise No phone call back

phoned again told to order new eSIM on app got security code then just blank screen

tried on 4 phones and online same issue

tried 200 more times still same issue

phoned again went through on phone again spealist department will phone me back surprise supride never did

move on 500 phone calls later 2000 try's at getting replacement eSIM 6 months later and still no eSIM

and the kicker is I'm still paying for it but can't use it

is it me or has anybody else had this dililsr problem ?

any ideas would be amazing

Moderator note: Amended subject to better reflect query

Re: Sky e sim issues

Lisa-P1987 — Thu, 12 Dec 2024 10:10:41 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky e sim issues

Georgina58 — Mon, 13 Jan 2025 18:27:43 GMT

Currently having the same issues with eSIM not downloading on iPad. Have contact sky multiple times with no result been offered call backs which didn't happen. It's a really disappointing service.