topic non return of payment in Sky Mobile

non return of payment

Qasim0000000000 — Tue, 10 Dec 2024 14:49:14 GMT

hi my order has been cancelled but my payment not recieved back on time even in 25 days

Re: non return of payment

Daniel0210 — Tue, 10 Dec 2024 15:31:47 GMT

If you failed a credit check any upfront payment is usually reimbursed after about 14 days so if it's longer you'll need to call Sky to chase this up.

Re: non return of payment

Qasim0000000000 — Tue, 10 Dec 2024 15:34:00 GMT

i mailed twice but no resp[once

give me a number of sky

Re: non return of payment

Daniel0210 — Tue, 10 Dec 2024 15:36:59 GMT

@Qasim0000000000

Sky don't use email for general communication which woukd explain the lack of a response.

From a Sky Talk landline or another Sky mobile dial 150 to call Sky (free) or alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.