topic Activate SIM card through mysky in Sky Mobile

Activate SIM card through mysky

AnthonyAinsley — Mon, 09 Dec 2024 21:34:51 GMT

I received my SIM card and inside the pack there are instructions to follow.

i tried to link this to mysky

everytime i completed the boxes, a message appeared saying oops there is a problem try again

i have tried over a week now and since i was unable to complete to do this i have been Charged another month from my current provider

do you want my custom?

Re: Activate SIM card through mysky

caesarome — Mon, 09 Dec 2024 21:43:30 GMT

@AnthonyAinsley wrote:

do you want my custom?

We are customers here but to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Activate SIM card through mysky

Addie15 — Tue, 10 Dec 2024 08:29:37 GMT

Hi there! Thank you for escalating this. We have sent an invite to @AnthonyAinsley.