https://helpforum.sky.com/t5/Sky-Mobile/Can-t-find-my-new-phone-on-my-account-to-activate-the-sim/m-p/4846533#M234772 <P>I have a new phone bought from sky. I have opened my account to activate my sim but the only phone on my account is my sons phone, so it wants to put the new sim on to his phone???</P> Mon, 09 Dec 2024 16:50:24 GMT Jezl1 2024-12-09T16:50:24Z https://helpforum.sky.com/t5/Sky-Mobile/Can-t-find-my-new-phone-on-my-account-to-activate-the-sim/m-p/4846533#M234772 <P>I have a new phone bought from sky. I have opened my account to activate my sim but the only phone on my account is my sons phone, so it wants to put the new sim on to his phone???</P> Mon, 09 Dec 2024 16:50:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/Can-t-find-my-new-phone-on-my-account-to-activate-the-sim/m-p/4846533#M234772 Jezl1 2024-12-09T16:50:24Z https://helpforum.sky.com/t5/Sky-Mobile/Can-t-find-my-new-phone-on-my-account-to-activate-the-sim/m-p/4846540#M234774 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4274306">@Jezl1</a>&nbsp; this normally happens when, for whatever reasons, the new phone has been added to a different account (possibly a different email of yours). Call sky on 150 so they can investigate for you.&nbsp;</P> Mon, 09 Dec 2024 16:56:47 GMT https://helpforum.sky.com/t5/Sky-Mobile/Can-t-find-my-new-phone-on-my-account-to-activate-the-sim/m-p/4846540#M234774 63johnw 2024-12-09T16:56:47Z