https://helpforum.sky.com/t5/Sky-Mobile/Wroe/m-p/4846497#M234761 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4274259">@Wroe</a>&nbsp;</P> <P>Did you make a manual payment and if so do you see a credit on your account ?</P> Mon, 09 Dec 2024 16:16:43 GMT caesarome 2024-12-09T16:16:43Z https://helpforum.sky.com/t5/Sky-Mobile/Wroe/m-p/4846492#M234757 My bill got paid twice for December and I haven't been issued my refund yet Mon, 09 Dec 2024 16:11:50 GMT https://helpforum.sky.com/t5/Sky-Mobile/Wroe/m-p/4846492#M234757 Wroe 2024-12-09T16:11:50Z https://helpforum.sky.com/t5/Sky-Mobile/Wroe/m-p/4846495#M234760 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4274259">@Wroe</a>&nbsp;</P> <P>Did you make an unnecessary manual payment?&nbsp;If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.<BR /><BR />If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that <STRONG>having confirmed it’s showing as a credit.</STRONG></P> Mon, 09 Dec 2024 16:15:01 GMT https://helpforum.sky.com/t5/Sky-Mobile/Wroe/m-p/4846495#M234760 Daniel0210 2024-12-09T16:15:01Z https://helpforum.sky.com/t5/Sky-Mobile/Wroe/m-p/4846497#M234761 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4274259">@Wroe</a>&nbsp;</P> <P>Did you make a manual payment and if so do you see a credit on your account ?</P> Mon, 09 Dec 2024 16:16:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/Wroe/m-p/4846497#M234761 caesarome 2024-12-09T16:16:43Z