https://helpforum.sky.com/t5/Sky-Mobile/Upgraded-Swapped-mobile-received-new-phone-no-return-label-and-extra-phone-on-my-account-Help/m-p/4846457#M234748 <P>I've just done an upgrade/swap through the MySky app, it confirmed how much extra I would have to pay the difference between my old phone and my contract amount left and I was happy with that, so went ahead and ordered. The new phone arrived all fine, it mentioned a return label in the box but there wasn't one, I've had that before. However, what I have seen before is an email from Sky saying 'it's been x many days and we've not got your swap phone back yet, please send it back now', and having just looked on my account I have both phones, and it still says I am able to upgrade my 'old' phone. It's like it's ignored the fact I clicked the Upgrade/Swap button and set up an extra mobile, but I don't want to be having to pay for both phones, when the old one is supposed to be going back. Any idea how I can sort this out please?&nbsp;</P><P>Thanks in advance clever people!</P> Mon, 09 Dec 2024 15:41:50 GMT acc1975 2024-12-09T15:41:50Z https://helpforum.sky.com/t5/Sky-Mobile/Upgraded-Swapped-mobile-received-new-phone-no-return-label-and-extra-phone-on-my-account-Help/m-p/4846457#M234748 <P>I've just done an upgrade/swap through the MySky app, it confirmed how much extra I would have to pay the difference between my old phone and my contract amount left and I was happy with that, so went ahead and ordered. The new phone arrived all fine, it mentioned a return label in the box but there wasn't one, I've had that before. However, what I have seen before is an email from Sky saying 'it's been x many days and we've not got your swap phone back yet, please send it back now', and having just looked on my account I have both phones, and it still says I am able to upgrade my 'old' phone. It's like it's ignored the fact I clicked the Upgrade/Swap button and set up an extra mobile, but I don't want to be having to pay for both phones, when the old one is supposed to be going back. Any idea how I can sort this out please?&nbsp;</P><P>Thanks in advance clever people!</P> Mon, 09 Dec 2024 15:41:50 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgraded-Swapped-mobile-received-new-phone-no-return-label-and-extra-phone-on-my-account-Help/m-p/4846457#M234748 acc1975 2024-12-09T15:41:50Z https://helpforum.sky.com/t5/Sky-Mobile/Upgraded-Swapped-mobile-received-new-phone-no-return-label-and-extra-phone-on-my-account-Help/m-p/4846483#M234752 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3809127">@acc1975</a>&nbsp; i think you will need to call sky on 150 to discuss this as it may be you have ordered a new phone rather than do a swap.&nbsp;</P> Mon, 09 Dec 2024 16:03:04 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgraded-Swapped-mobile-received-new-phone-no-return-label-and-extra-phone-on-my-account-Help/m-p/4846483#M234752 63johnw 2024-12-09T16:03:04Z https://helpforum.sky.com/t5/Sky-Mobile/Upgraded-Swapped-mobile-received-new-phone-no-return-label-and-extra-phone-on-my-account-Help/m-p/4846486#M234754 <P>You will need to call Sky on 150 about this so they can check the status of this swap and so they can get a return label sent out to you as well. If you have a printer they might be able to email it to you.</P> Mon, 09 Dec 2024 16:07:03 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgraded-Swapped-mobile-received-new-phone-no-return-label-and-extra-phone-on-my-account-Help/m-p/4846486#M234754 caesarome 2024-12-09T16:07:03Z https://helpforum.sky.com/t5/Sky-Mobile/Upgraded-Swapped-mobile-received-new-phone-no-return-label-and-extra-phone-on-my-account-Help/m-p/5143808#M275042 I I just need a returns label for my old phone as there wasn't one in the box which contained my new phone? Mon, 17 Nov 2025 13:47:00 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgraded-Swapped-mobile-received-new-phone-no-return-label-and-extra-phone-on-my-account-Help/m-p/5143808#M275042 Roverman1963 2025-11-17T13:47:00Z https://helpforum.sky.com/t5/Sky-Mobile/Upgraded-Swapped-mobile-received-new-phone-no-return-label-and-extra-phone-on-my-account-Help/m-p/5143820#M275043 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4337128">@Roverman1963</a>&nbsp; you need to call sky to arrange this. Call on 150.&nbsp;</P> Mon, 17 Nov 2025 13:52:15 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgraded-Swapped-mobile-received-new-phone-no-return-label-and-extra-phone-on-my-account-Help/m-p/5143820#M275043 63johnw 2025-11-17T13:52:15Z