topic Re: New Mobile Phone Order Not Received in Sky Mobile

New Mobile Phone Order Not Received

Tracy691 — Sun, 08 Dec 2024 20:11:06 GMT

I have not received the below mobile phone order for my daughter Isobelle. I've looked at my orders on my account and this order isn't there. I have received new swapped mobiles for myself and Ben's. Can you please let me know when we will receive the other mobile phone please.

Missing order - Samsung Galaxy S24 5G with Galaxy AI Cobalt Violet 256GB

Kind regards

Tracy Young

Re: New Mobile Phone Order Not Received

Daniel0210 — Sun, 08 Dec 2024 20:12:12 GMT

@Tracy691
We are mainly customers on here trying to help other customers and you aren’t directly contacting Sky Customer Services. You'll need to contact Sky to chase this up.

Re: New Mobile Phone Order Not Received

63johnw — Sun, 08 Dec 2024 20:12:59 GMT

Hi @Tracy691 you aren't talking to sky CS here, it's mainly customer helps customer so no one can check your order status. Call sky on 150 for help if the order isn't showing in your account.

Re: New Mobile Phone Order Not Received

Tracy691 — Sun, 08 Dec 2024 20:46:56 GMT

Thanks, I've manged to get a message t