topic Linking Sky Mobile account in Sky Mobile

Linking Sky Mobile account

claire855 — Sun, 08 Dec 2024 17:46:07 GMT

I'm trying to see my Sky Mobile account - I've been through the process to link it (inputting surname, postcode, bank account) to the same account as my TV/broadband/home phone but there's no visibility of the Sky Mobile info on my account. When I try the process again, the system tells me that the account is linked but I can't see it.

Need access to share data over to my daughter at uni or authorise more for her but can't get to the account to do so.

Very frustrating!

Re: Linking Sky Mobile account

63johnw — Sun, 08 Dec 2024 18:58:22 GMT

Hi @claire855 to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. Could be tomorrow now.

Re: Linking Sky Mobile account

Addie15 — Mon, 09 Dec 2024 09:10:13 GMT

Hi there! Thank you for escalating this. We have sent an invite to @claire855.

Re: Linking Sky Mobile account

Dannybaker10 — Sat, 15 Mar 2025 22:04:29 GMT

ive got the same issue as you i cant link my account with the app like there asking me to when i call thye dont have a clue what im on about ive got a mobile account and broadband account as ive left sky tv recently and im trying to see **bleep** much left to pay on my mobile and if i can swap its a joke they dont have a clue i really dont know what else i can do know did you get to the bottom of it with your issue

Re: Linking Sky Mobile account

caesarome — Sat, 15 Mar 2025 22:17:06 GMT

@Dannybaker10

Are you seeing an account already linked message when trying to do this, if so we can also arrange some help for you via Sky's messaging team if you want ?

Re: Linking Sky Mobile account

Dannybaker10 — Sat, 15 Mar 2025 22:10:26 GMT

Hi im not when i click on my mobile account its not showing any of my mobile phones i have like i dont have anny then it ask me to link my account ive tried both ways its asks me and keeeps saying there is an issue i just want to be able to see to my account on my app so i can see if i can upgrade ive phoned up a number of times but no joy

Re: Linking Sky Mobile account

caesarome — Sat, 15 Mar 2025 22:16:46 GMT

@caesarome wrote:

if so we can also arrange some help for you via Sky's messaging team if you want ?

Re: Linking Sky Mobile account

Dannybaker10 — Sat, 15 Mar 2025 22:25:07 GMT

yes please

Re: Linking Sky Mobile account

caesarome — Sat, 15 Mar 2025 22:29:57 GMT

@Dannybaker10

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Linking Sky Mobile account

Dannybaker10 — Sat, 15 Mar 2025 22:32:14 GMT

brilliant thank you

Re: Linking Sky Mobile account

Greenfingers001 — Sun, 16 Mar 2025 08:50:01 GMT

Thanks for escalating this. We’ve sent @Dannybaker10 an invite to chat.

Re: Linking Sky Mobile account

Dannybaker10 — Thu, 20 Mar 2025 21:27:02 GMT

Hi I've still not got anywhere with this I've rung like you have asked a number of times and asked to be put through to the sky I'd team they don't have a clue what I'm on about I've been told 4 times this week that in 24 hours it will be done and will get a text to confirm I've had nothing I've also been told they will call me back to see if it's done I've had nothing back all I want to do is link my account and upgrade my phone how hard can it be it's taken me over a month and still no better