topic Upgrade/swap in Sky Mobile

Upgrade/swap

Nicola137 — Sun, 08 Dec 2024 14:02:19 GMT

I want to swap/upgrade my mobile but it keeps says I am unable to swap, I was under impression that I could swap after 2 years anyone help please?

Re: Upgrade/swap

63johnw — Sun, 08 Dec 2024 14:05:13 GMT

Hi @Nicola137 you should be able to swap (unless you were on swap 12 and are passed 24 months) so if it's not letting you do it online then call sky on 150 for help.

Re: Upgrade/swap

PandJ2020 — Sun, 08 Dec 2024 14:05:22 GMT

You can swap from anytime from 30 days to the end of your contract.

If you have a Swap24 contract then you'd normally do this at 2 years where your device should hopefully cover the outstanding credit and you can start a whole new contract.

If it's not working online then call Sky on 150 to do it.

Re: Upgrade/swap

Nicola137 — Mon, 09 Dec 2024 13:38:35 GMT

I have tried calling this number however it is only a automated thing, anyone have a number that I can speak to a human please? Tried several 0333 numbers and still no luck

Re: Upgrade/swap

caesarome — Mon, 09 Dec 2024 13:43:53 GMT

All phone numbers to Sky will be the same so try saying nothing if asked anything by the bot and remain on the line.