topic Re: Mobile not registered to network in Sky Mobile

Mobile not registered to network

Annette12 — Sat, 07 Dec 2024 20:52:19 GMT

My phone is a Samsung Flip and from this morning I cannot make or receive calls the message comes on screen saying

Not registered to network. I can text and receive text from none sky users but my brother has his phone through and I can't call or text him.

@caesarome

Re: Mobile not registered to network

63johnw — Sat, 07 Dec 2024 21:19:16 GMT

Hi @Annette12 any issues showing for you ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Mobile not registered to network

Annette12 — Sat, 07 Dec 2024 22:24:46 GMT

@63johnw I've checked no maintenence issue in our area with Sky and no network issues.

Re: Mobile not registered to network

caesarome — Sat, 07 Dec 2024 22:30:13 GMT

Was it working yesterday ?

Re: Mobile not registered to network

Annette12 — Sun, 08 Dec 2024 08:35:07 GMT

Hi yes it was and at first we thought it was the weather conditions but someone else in the house has sky mobile and they can use there phone to call or text other networks but not to the other sky mobile in the house . So one sky mobile can't call out to anyone but can text the other can ring or text any other network but not the sky one.

@caesarome

Re: Mobile not registered to network

caesarome — Sun, 08 Dec 2024 09:34:26 GMT

All you can do is to contact Sky to get another sim card sent out incase this one has developed a fault.