topic Re: Charged for a returned Phone in Sky Mobile

Charged for a returned Phone

Sarah+w12 — Sat, 07 Dec 2024 17:33:59 GMT

please could u explain why I am still getting charged for an iPhone 14 that was returned a number of weeks ago.

Re: Charged for a returned Phone

63johnw — Sat, 07 Dec 2024 17:57:21 GMT

Hi @Sarah+w12 it takes 2-3 weeks for returns to be processed during which time you would still be billed. Once it's verified that everything is ok then it will drop off your account and any overpayment should be returned. Hopefully you still have your proof of delivery.

Re: Charged for a returned Phone

Sarah+w12 — Sat, 07 Dec 2024 18:05:28 GMT

please could u check my account as you have my phone for over a month iPhone 14 and it is not showing on my account on the app but it is still showing on my bill.

Re: Charged for a returned Phone

PandJ2020 — Sat, 07 Dec 2024 18:13:57 GMT

@Sarah+w12 wrote:
please could u check my account

Nope as we're just other customers here with no account access.

Call Sky on 150.