topic Re: Mobile number issue in Sky Mobile

Mobile number issue

Micklad — Fri, 06 Dec 2024 11:22:40 GMT

My iPhone still showing temporary number after completing switch to sky mobile.

my phone works perfectly but still has the temporary number on my iPhone !!

I have deleted this several times and put my correct number in and saved powered off as instructed several times but TEMPORARY NUMBER KEEPS RETURNING !!! Help PLEASE driving me nuts

Re: Mobile number issue

caesarome — Fri, 06 Dec 2024 13:03:11 GMT

@Micklad

Did you use a pac code to transfer your number from your previous network to Sky and if so have Sky told you that the number has transferred ?

Re: Mobile number issue

Micklad — Fri, 06 Dec 2024 13:10:20 GMT

Yes I did have a pac number and transferred it over ! The phone works perfectly it's just in settings on my iPhone it has the temporary number

Re: Mobile number issue

caesarome — Fri, 06 Dec 2024 13:16:59 GMT

Give this a go if you haven't already:

Refresh the network settings so go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.