topic Re: I switched to Sky Mobile, I activated the sim today. Has Sky contacted Virgin and cancelled for in Sky Mobile

I switched to Sky Mobile, I activated the sim today. Has Sky contacted Virgin and cancelled for me

Chriispy — Thu, 05 Dec 2024 16:55:09 GMT

As the title says. I activated my Sky Sim today, kept my old phone number, but my signal is extremely poor to non existant.

I switched from Virgin, and I was under the impression that Sky would contact Virgin for me and cancel the already existing plan that I had with them.

I can't call Sky nor Virgin because my signal drops in and out constantly. What should I do?

Re: I switched to Sky Mobile, I activated the sim today. Has Sky contacted Virgin and cancelled for

caesarome — Thu, 05 Dec 2024 16:58:14 GMT

@Chriispy wrote:

I was under the impression that Sky would contact Virgin for me and cancel the already existing plan that I had with them.

Did you use a Pac code to transfer the number you had with Virgin to your Sky sim ?

Re: I switched to Sky Mobile, I activated the sim today. Has Sky contacted Virgin and cancelled for

Chriispy — Thu, 05 Dec 2024 16:59:14 GMT

I believe so, yeah

Re: I switched to Sky Mobile, I activated the sim today. Has Sky contacted Virgin and cancelled for

Chriispy — Thu, 05 Dec 2024 17:01:41 GMT

I should also clarify that I got a text when activating my Sky Sim saying "Hello it's not possible to set up your phone" and linked a trouble shooting guide, I went through it and done everything and nothing has worked.

I do get signal but it drops CONSTANTLY. It's unusable

Re: I switched to Sky Mobile, I activated the sim today. Has Sky contacted Virgin and cancelled for

caesarome — Thu, 05 Dec 2024 17:04:39 GMT

Sky can transfer your number but can't close your account with Virgin.

Have you actually managed to get the sim activated as it isn't clear from what you have said if you have or not.

Re: I switched to Sky Mobile, I activated the sim today. Has Sky contacted Virgin and cancelled for

Chriispy — Thu, 05 Dec 2024 17:06:17 GMT

Yes, I have activated my Sim.

Re: I switched to Sky Mobile, I activated the sim today. Has Sky contacted Virgin and cancelled for

caesarome — Thu, 05 Dec 2024 17:09:23 GMT

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

Re: I switched to Sky Mobile, I activated the sim today. Has Sky contacted Virgin and cancelled for

Chriispy — Thu, 05 Dec 2024 17:11:12 GMT

No, no masts have issues

Re: I switched to Sky Mobile, I activated the sim today. Has Sky contacted Virgin and cancelled for

QamarAli — Wed, 11 Dec 2024 16:36:28 GMT

Yes I have this issue