topic Re: Duplicate bill payment taken in Sky Mobile

Duplicate bill payment taken

Steph116 — Wed, 04 Dec 2024 22:41:28 GMT

Hi! I've had my bill taken twice. I paid online using my card and then the following day the payment was taken again. I don't have a direct debit set up. I can't get through to anyone to get a refund and my bank won't help. any advice?

Re: Duplicate bill payment taken

caesarome — Wed, 04 Dec 2024 22:48:58 GMT

@Steph116

Usually you shouldn't have to make a payment if you have a continuous card payment setup.

Do you now see a credit on your account as it is this that can be refunded.

Re: Duplicate bill payment taken

Steph116 — Wed, 04 Dec 2024 23:07:18 GMT

It shows as a credit yeah

Re: Duplicate bill payment taken

caesarome — Thu, 05 Dec 2024 09:33:41 GMT

@Steph116

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Duplicate bill payment taken

Lisa-P1987 — Thu, 05 Dec 2024 12:13:47 GMT

Thanks for escalating this. We’ve sent Steph116 an invite to chat.