topic Missed order in Sky Mobile

Missed order

Emma831 — Thu, 05 Dec 2024 06:31:32 GMT

Hi my delivery has been missed twice and now sent back, please can I get it resent

Re: Missed order

Daniel0210 — Thu, 05 Dec 2024 06:46:40 GMT

@Emma831
You aren’t directly contacting Sky by posting on here. We are mainly customers trying to help other customers.

You'll need to discuss this with Sky by calling. I presume you missed your 1 hour time slot that DPD sent you.

Re: Missed order

Emma831 — Thu, 05 Dec 2024 07:02:41 GMT

Yes I did and they said they have sent it back to sky

Re: Missed order

Daniel0210 — Thu, 05 Dec 2024 07:13:10 GMT

@Emma831

Then you'll need to call Sky to request the order be re-sent. You may have to wait until the original device dispatched has been received and processed before they send another.