topic Re: How to complain about the appalling internet and mobile signal strength in Sky Mobile

How to complain about the appalling internet and mobile signal strength

Matt190 — Wed, 23 Oct 2024 16:49:01 GMT

Hi, how do I make a complaint about how poor the 5G/4G/3G/Wifi signal strength is when using my mobile phone? Whether I am at home or out and about? On my commute to work via train, the signal is so poor for the entire journey that I give up using it. The phone can indicate 5G signal strenth and full mobile signal, yet all I find is the spinning wheel on all media and internet pages failing to load.

Even at home over wifi I am not finding that media constantly freezes and I get the spining wheel.

I am absolutely eating through data even when working from home, which is even more concerning because it means that even when conncected to wifi the data is being used.

I am also finding that work calls (zoom etc) are becoming more of a problem, constantly freezing and cutting out when using my laptop over wifi when I never used to have that problem.

To be honest, I pay a fortune for Sky, with the TV, broadband and multiple mobile phone contracts and the level of service is shockingly bad. I can't even tell you how many times the Sky Q boxes have to be reset.

What tops it off is not even having an easy mechanism by which to complain!

Re: How to complain about the appalling internet and mobile signal strength

Matt190 — Wed, 23 Oct 2024 16:51:07 GMT

I made a typo

Even at home over wifi I am ~~not~~ now finding that media constantly freezes and I get the spining wheel.

Re: How to complain about the appalling internet and mobile signal strength

63johnw — Wed, 23 Oct 2024 17:13:17 GMT

Hi @Matt190 if your phone is having issues when on WiFi and data then that would suggest a phone issue as if it was a sky mobile issue then the phone should be ok on WiFi. Try disabling mobile data when on WiFi and that will at least force the phone to just use WiFi.

Re: How to complain about the appalling internet and mobile signal strength

Matt190 — Thu, 24 Oct 2024 15:53:50 GMT

Unfortunately not my phone as it is also my wife's phone and my laptop.

Re: How to complain about the appalling internet and mobile signal strength

jode81 — Mon, 28 Oct 2024 20:42:00 GMT

my web pages dont load at all, freezes and if it does load it takes ages, were talking a few minutes, all over aspects like whatsapp and basic calls are fine, but soon as i touch safari it falls apart

Re: How to complain about the appalling internet and mobile signal strength

VoodooSue — Thu, 05 Dec 2024 00:33:14 GMT

I'm having the same issue

Did you get yours sorted?