topic Re: Refund in Sky Mobile

Refund

Junaide — Wed, 04 Dec 2024 10:31:02 GMT

I haven't got my refund yet. Its been more than 2 months now

Re: Refund

63johnw — Wed, 04 Dec 2024 10:33:16 GMT

Hi @Junaide what is the refund for ?

Re: Refund

Junaide — Wed, 04 Dec 2024 10:35:39 GMT

I tried to buy phone from sky and sky has taken £74 from my account as upfront and the phone got cancelled but my money is not refunded yet. Its been 2 months now and all the customer service team was sick, worst customer service ever i have seen in my life. Please give me my money back

Re: Refund

63johnw — Wed, 04 Dec 2024 10:41:25 GMT

To get you some help @Junaide i have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Refund

Junaide — Wed, 04 Dec 2024 10:45:40 GMT

I am not sure sky is going to help me. The worst and disappointing team. Also the customer service team is not from UK, while contacting them i can hear that the person who iam talking to was talking to someone else that how to disconnect this call or they don't want to talk. The rude and disrespectful customer service.

Re: Refund

PandJ2020 — Wed, 04 Dec 2024 10:54:35 GMT

@Junaide wrote:
I am not sure sky is going to help me.

Engage with the forum chat - there's no reason why the refund won't be processed.

Re: Refund

Junaide — Wed, 04 Dec 2024 10:55:56 GMT

Then why didn't i get my money back. Its been more than 2 months now

Re: Refund

63johnw — Wed, 04 Dec 2024 10:59:16 GMT

It's a different team dealing with the issue on here @Junaide so engage with them and see what they say.

Re: Refund

Junaide — Wed, 04 Dec 2024 11:00:33 GMT

How can I engage with sky employee

Re: Refund

PandJ2020 — Wed, 04 Dec 2024 11:02:21 GMT

@Junaide wrote:
How can I engage with sky employee

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Refund

Junaide — Wed, 04 Dec 2024 11:05:08 GMT

But I am sure that this sick sky won't help

Re: Refund

PandJ2020 — Wed, 04 Dec 2024 11:06:58 GMT

@Junaide wrote:
But I am sure that this sick sky won't help

It's up to you whether you want to engage here or continue calling Sky.

Re: Refund

Junaide — Wed, 04 Dec 2024 11:08:09 GMT

I am doing everything possible to get my money back. Calling them and engaging here

Re: Refund

PandJ2020 — Wed, 04 Dec 2024 11:09:22 GMT

@Junaide wrote:
I am doing everything possible to get my money back. Calling them and engaging here

Sure, note the instructions about chat bubble here - it's not instant nor real-time chat.

Re: Refund

Junaide — Mon, 09 Dec 2024 09:22:22 GMT

I was 100% sure that this sick sky won't contact me back.

Re: Refund

PandJ2020 — Mon, 09 Dec 2024 09:53:26 GMT

I've re-escalated - wait to see if a Sky employee picks it up.

It's all we can do.

Re: Refund

Junaide — Mon, 09 Dec 2024 09:54:26 GMT

The sky and sky employee won't help.

Re: Refund

Lisa-P1987 — Mon, 09 Dec 2024 09:57:19 GMT

Thanks for escalating this. We’ve sent Junaide an invite to chat.

Re: Refund

Junaide — Wed, 18 Dec 2024 00:45:20 GMT

The sky employee Lisa told me i ll get my money in 3-5 days and she told me that the chat will remain open. I haven't got the money and the chat is also closed. This is what sky is offering.

Re: Refund

Daniel0210 — Wed, 18 Dec 2024 02:46:49 GMT

@Junaide

That would have been 3-5 working days. Would you like the issue escalated again?