topic Re: Extra credit in my account by accident in Sky Mobile

Extra credit in my account by accident

Samantha243 — Tue, 03 Dec 2024 11:55:02 GMT

Hello I don't know if I can get help doing this but I paid into my account thinking I missed my bill but I did last month and it's going to take it out my account today so is there a way you can take the credit and pay the bill with it then take the rest out my account or pay me back my credit and take the payment?

Re: Extra credit in my account by accident

63johnw — Tue, 03 Dec 2024 11:58:18 GMT

Hi @Samantha243 once the payment has been taken and the extra payment is showing as credit then come back here and we can arrange for it to be refunded.

Re: Extra credit in my account by accident

Samantha243 — Tue, 03 Dec 2024 12:17:22 GMT

Can I not just get the credit back then you guys can still take the payment cause the money I paid is showing as credit??

Re: Extra credit in my account by accident

PandJ2020 — Tue, 03 Dec 2024 12:28:27 GMT

@Samantha243 wrote:
Can I not just get the credit back then you guys can still take the payment cause the money I paid is showing as credit??

You're not talking to Sky here - just other customers.

Manual payments do not generally stop automated ones.

As noted above any overpayment can be refunded to you but will take 3-5 working days to credit.

Re: Extra credit in my account by accident

63johnw — Tue, 03 Dec 2024 12:43:54 GMT

@Samantha243 wrote:
Can I not just get the credit back then you guys can still take the payment cause the money I paid is showing as credit??

As mentioned @Samantha243 the automatic payment can't be stopped that's why you shouldn't make extra payments. Once the payment has been taken and the excess payment is showing as credit we can help you get refunded, but not until then.