topic Re: Delete account off my sky account in Sky Mobile

Delete account off my sky account

Dglen — Mon, 02 Dec 2024 23:47:56 GMT

My sky mobile account ended several months ago but it still shows on my sky app account telling me my next bill will be £0 how do I delete the account so I don't have my old mobile account still showing

Re: Delete account off my sky account

63johnw — Tue, 03 Dec 2024 07:32:15 GMT

Hi @Dglen ypu can't remove devices from your account. Only devices returned to sky will come off the account. If a paid off device is still showing on your future bills then I would give sky a call to see if they can look into why it's happening. I would have though it would appear for one or two months but then should stop. Call sky on 150.

Re: Delete account off my sky account

caesarome — Tue, 03 Dec 2024 09:32:08 GMT

@Dglen

You can't delete the mobile account from the MySky app, as you have no bill has it has been paid off then you will not be billed.