customer service not good enough

shanandandy4343 — Fri, 29 Nov 2024 16:11:08 GMT

i recently took out a phone with a contract sim and another contract sim theres been lot of problems since day one and hasnt been a good experience. i paid roughly £110 deposit and i feel so let down by sky and this experience has been very upsetting for me and had i not of had my partner to help me i would of given up. surely the help i need is customer service staffs job to help me is it not?? what would of happened if i didnt sort it cause i would of had a contract phone without the contract sim which would of been a breach in contract by sky NOT me. this is not about not paying theres no issue there its an issue with not wanting dodgy and abusive calls because these calls are for someone else. had they of been calling my partner this way then i know they wouldnt of done for long cause he would of given far more than they would of liked. i dont understand why they have to cancel the sim and set up another when youre already in a contract is silly and is cause of all the issues. now they order another sim but it wont go through so what am i supposed to do a contract sim without phone in sim only deal with a contract phone with no sim thats all wrong i was already credit checked why do again and what about my £110 deposit?? i get feeling my deposit has gone to christmas party and they will still charge me as usual but they cant as phone is on contract with sim ,,,, this needs someone who knows what they doing to put this right or i will give up and go breach of contract and they loose not me. im being more than fair so why no one helping me????

Re: customer service not good enough

Tom-W19 — Tue, 03 Dec 2024 08:43:13 GMT

Hi @shanandandy4343

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: customer service not good enough

Lisa-P1987 — Thu, 05 Dec 2024 11:14:54 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

topic Re: customer service not good enough in Sky Mobile

customer service not good enough

Re: customer service not good enough

Re: customer service not good enough