topic Re: New customer in Sky Mobile

New customer

Belfrygirl — Mon, 02 Dec 2024 16:40:58 GMT

I have my first bill but it's only for the sim - do I get a separate bill for the phone and how I pay for them if I don't use direct debit

Re: New customer

caesarome — Mon, 02 Dec 2024 16:55:44 GMT

@Belfrygirl

The phone should be on the same bill if you ordered it on the same account and at the same time but you are not billed until you receive it so have you been sent it yet ?

Re: New customer

Belfrygirl — Mon, 02 Dec 2024 16:57:26 GMT

Thanks for replying. Yes I received phone and sim at same time I've activated the SIM card the phone I haven't used yet as I'm using another sim in it

Re: New customer

caesarome — Mon, 02 Dec 2024 16:58:51 GMT

Did you order the phone and sim (data plan) at the same time ?

How long have you had the phone ?

Re: New customer

Belfrygirl — Mon, 02 Dec 2024 17:00:02 GMT

Ordered at same time

received them same time in the same box

Re: New customer

caesarome — Mon, 02 Dec 2024 17:03:12 GMT

Does anything show on your future bills ?

Re: New customer

Belfrygirl — Mon, 02 Dec 2024 17:08:20 GMT

No all predicted bills only showing the sim monthly charge 🤔

Re: New customer

caesarome — Mon, 02 Dec 2024 17:14:30 GMT

@Belfrygirl

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: New customer

Addie15 — Mon, 02 Dec 2024 17:23:14 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Belfrygirl.

Re: New customer

Belfrygirl — Sun, 08 Dec 2024 15:47:21 GMT

Hi can I get an update on phone not showing on bill

Re: New customer

caesarome — Sun, 08 Dec 2024 16:00:43 GMT

@Belfrygirl

What was you told on the chat you had with the messaging team ?

Re: New customer

Belfrygirl — Mon, 09 Dec 2024 17:31:58 GMT

Phone wasn't showing as delivered and it would be escalated but I've heard nothing phone still not on bill and still not on future bills

Re: New customer

Belfrygirl — Thu, 12 Dec 2024 21:19:02 GMT

@Addie15 can you help with an update please - I don't want this affecting my credit history