topic Re: no mobile signal in saltdean for 3weeks now not good in Sky Mobile

no mobile signal in saltdean for 3weeks now not good

Alexander14 — Mon, 02 Dec 2024 09:09:30 GMT

i am going to cancel my mobile contract as have had no service in saltdean for 3 weeks noww. very poor service from sky.when contacted was told be on by end of week but nothind hapens have now gone on to 3 mobile works fine.

Re: no mobile signal in saltdean for 3weeks now not good

63johnw — Mon, 02 Dec 2024 09:18:10 GMT

Hi @Alexander14 be aware that if you have had your sim less than 12 months then sky may apply early termination charges. As long as they are providing a mobile signal in the majority of places then they meet the terms of their contracts. They may let you leave penalty free but they don't have to.

Re: no mobile signal in saltdean for 3weeks now not good

Alexander14 — Mon, 02 Dec 2024 11:01:54 GMT

Thay are not providing a serviceas I have NO signal on skynow for 3 weeks. and they are in breach of there contract so there would be no penalty if I left.

Re: no mobile signal in saltdean for 3weeks now not good

PandJ2020 — Mon, 02 Dec 2024 12:17:30 GMT

@Alexander14 wrote:
Thay are not providing a serviceas I have NO signal on skynow for 3 weeks. and they are in breach of there contract so there would be no penalty if I left.

As above, a signal is not guaranteed everywhere all the time. But go ahead and contact them and see if they will release you without early termination charges.

See clauses 3.17 and 3.18 of your contract and particularly 8.6

Re: no mobile signal in saltdean for 3weeks now not good

Alexander14 — Mon, 02 Dec 2024 14:45:02 GMT

I will report them to of com if needeed

Re: no mobile signal in saltdean for 3weeks now not good

63johnw — Mon, 02 Dec 2024 14:54:22 GMT

Hi @Alexander14 Have you read the T&C's mentioned above by @PandJ2020 ? Calling ofcom won't achieve anything.

Re: no mobile signal in saltdean for 3weeks now not good

PandJ2020 — Mon, 02 Dec 2024 14:56:40 GMT

I suspect they'll consider releasing you from your contract - but you'll have to contact them (ironic I know)

You cannot use OfCom dispute resolution until you've exhausted Sky's complaint procedure.

Re: no mobile signal in saltdean for 3weeks now not good

Carla777 — Fri, 13 Jun 2025 05:43:35 GMT

Is that why every time I phone because of no service now over 3 weeks , they tell me it's a mast in my area and it will be working again in 48 hours just to get you off the phone oh and apparently they'll call you bsck ?!!! How ???? !!! Also I was over 400 miles away twice in those 3 weeks and still didn't work . Is not a Madt issue st zll !!
worst service ever had . Cancelling contract !