topic Re: No mobile signal for 3 days!! in Sky Mobile

No mobile signal for 3 days!!

rebecca+northam — Sun, 01 Dec 2024 16:57:26 GMT

Is anyone else having issue with their sky mobile??

Re: No mobile signal for 3 days!!

63johnw — Sun, 01 Dec 2024 17:01:08 GMT

Hi @rebecca+northam first thing is to check for issues in your area.

https://www.sky.com/help/articles/service-status-sky-mobile

Re: No mobile signal for 3 days!!

rebecca+northam — Sun, 01 Dec 2024 17:06:25 GMT

I've done that, and it's come up with a message saying they are doing updates in the area, and should be fixed by 12th December! Can't even ring them as it's my only phone and had no other warnings etc not sure why I should pay for a service I can't use! Very frustrating:-(

Re: No mobile signal for 3 days!!

63johnw — Sun, 01 Dec 2024 17:12:51 GMT

Hi @rebecca+northam as it's showing an issue there is nothing you can do until it's fixed. Once it's fixed give sky a call and they should issue a credit for the lost service. Calling them now won't achieve anything.