topic Re: Sky mobile in Sky Mobile

Sky mobile

Joanna461 — Sun, 01 Dec 2024 06:07:39 GMT

I have paid my sky mobile £72 but my services have been turned off

Re: Sky mobile

63johnw — Sun, 01 Dec 2024 07:19:55 GMT

Hi @Joanna461 have you had a message to say your services are restricted ? Could it be an issue in your area ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Sky mobile

caesarome — Sun, 01 Dec 2024 09:41:48 GMT

@Joanna461

Are you saying your mobile had been restricted due the bill not being paid, if so and you have now made the payment you would also need to setup a monthly payment method.

Re: Sky mobile

Joanna461 — Sun, 01 Dec 2024 11:37:26 GMT

Yes I paid £72 on the 26th November so I won't my mobile services to be put back on

Re: Sky mobile

63johnw — Sun, 01 Dec 2024 11:39:44 GMT

Hi @Joanna461 if you were more than 2 weeks late you will also need to pay the next bill. You also need to set up a new continuous payment method, such as a new direct debit, then once all cleared by sky they will reinstate your services.

Re: Sky mobile

Joanna461 — Sun, 01 Dec 2024 11:47:36 GMT

I need someone from sky to phone me,to discuss the matter,because i can't call out at all

Re: Sky mobile

63johnw — Sun, 01 Dec 2024 11:51:23 GMT

Hi @Joanna461 no one from sky will call you. Until you meet the criteria mentioned they won't reinstate your services. Sometimes calling 150 still works even when restricted so you could try that. They won't accept promises to pay (no matter what the CS staff may say).

Re: Sky mobile

caesarome — Sun, 01 Dec 2024 12:02:33 GMT

@Joanna461 wrote:

so I won't my mobile services to be put back on

Have you setup your payment method again ?