topic Re: Return my mobile in Sky Mobile

Return my mobile

Fayas — Fri, 29 Nov 2024 23:37:39 GMT

i need to return my iphone 16 pro (128gb)

because of my mind changed so what can i do next and i need to confirm any return fee for this deal and is there is any issue with my credit score when am return this phone back to you. please reply me back about the further procedures

Regards

fayas palamoottil shaji

Re: Return my mobile

GD1 — Fri, 29 Nov 2024 23:57:34 GMT

@Fayas You will need to call Sky before you return the phone as they will need to start the returns process.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Return my mobile

Daniel0210 — Sat, 30 Nov 2024 05:23:48 GMT

@Fayas

As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.