topic Re: Payment help in Sky Mobile

Payment help

Asghar11 — Fri, 29 Nov 2024 10:13:51 GMT

I have two devices showing in my payment list I have returned the device iphone but still showing as payment and auto debit has been removed

Re: Payment help

caesarome — Fri, 29 Nov 2024 10:18:34 GMT

@Asghar11

Why was the device returned, was it part of a swap or have you changed your mind within the cooling off period ?

Re: Payment help

Asghar11 — Fri, 29 Nov 2024 12:51:05 GMT

As per the team they said will be sending Samsung ZFold 6 but I received iPhone 15 and they send the label scanner through WhatsApp to send the device back

Re: Payment help

caesarome — Fri, 29 Nov 2024 13:00:16 GMT

Have you actually returned the iphone and if so when did you do this ?

Re: Payment help

63johnw — Fri, 29 Nov 2024 13:12:17 GMT

Hi @Asghar11 just confirming this phone didn't arrive by accident after you received a call from someone saying they were from sky and offering a discount ?

Re: Payment help

Asghar11 — Fri, 29 Nov 2024 14:13:56 GMT

I have returned it on 4_11_2024

Yew, I have received a call from sky executive

Re: Payment help

63johnw — Fri, 29 Nov 2024 14:17:01 GMT

@Asghar11 wrote:
I have returned it on 4_11_2024

Yew, I have received a call from sky executive

Did you receive a call offering a discount then the phone turned up by accident and you were then given a return address to send it to ? @Asghar11

Re: Payment help

Asghar11 — Fri, 29 Nov 2024 14:24:46 GMT

I received a call for Samsung Zfold6 instead received iPhone 15 and they provided return label to return now I cannot pay for 2 devices I was paying for 1 device and will also pay continuously

Re: Payment help

PandJ2020 — Fri, 29 Nov 2024 15:03:45 GMT

@Asghar11 wrote:
I received a call for Samsung Zfold6 instead received iPhone 15 and they provided return label to return now I cannot pay for 2 devices I was paying for 1 device and will also pay continuously

I think you've been scammed. You probably did not return the phone to Sky if the label was whatsapp'd to you...

Re: Payment help

Ravirajsinh — Thu, 13 Feb 2025 04:00:35 GMT

I want start my auto debit

Re: Payment help

Daniel0210 — Thu, 13 Feb 2025 06:36:14 GMT

@Ravirajsinh wrote:

I want start my auto debit

@Ravirajsinh

Not sure what you mean. You should be able to set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/