topic Re: E sim issues in Sky Mobile

E sim issues

prat02 — Thu, 28 Nov 2024 14:18:10 GMT

I got my esim and I have installed in my phone but still was having issues with the network so I called your customer service provider and they guided me well and my e sim got installed accurately. They said after 2 hours will be on network but it's been more than 2 hours but I am still not registered on any network I can't make calls I can't even connect to the Internet it's exhausting now. I can't even make call to their customer service again as I was using someone's else phone.

Re: E sim issues

63johnw — Thu, 28 Nov 2024 14:27:47 GMT

Hi @prat02 to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: E sim issues

Addie15 — Thu, 28 Nov 2024 14:36:51 GMT

Hi there! Thank you for escalating this. We have sent an invite to @prat02.