topic Re: Can’t get an activation code for new eSIM in Sky Mobile

Can’t get an activation code for new eSIM

KeithFS — Mon, 25 Nov 2024 14:22:47 GMT

Hi. I'm trying to set up and activate a new eSIM for my new Sky Mobile SIM only contract in Ireland. It needs me to access a code sent to the existing number that I want to transfer (from 3). BUT, my old phone is dead snd I can't get to messsges etc. How can I activate the new Sky SIM please?

Re: Can’t get an activation code for new eSIM

Addie15 — Tue, 26 Nov 2024 09:17:32 GMT

Hi there, @KeithFS. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Can’t get an activation code for new eSIM

Addie15 — Thu, 28 Nov 2024 10:36:59 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.