topic Re: Restriction message in Sky Mobile

Re: Restriction message

rebeccarc — Thu, 28 Nov 2024 07:30:36 GMT

Hi- I have the exact same issue- all bills are up to date but I can't access any upgrade or shop features as I keep getting the "reinstate my services" message- any help would be appreciated

Re: Restriction message

caesarome — Thu, 28 Nov 2024 09:40:10 GMT

@rebeccarc

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Restriction message

rebeccarc — Thu, 28 Nov 2024 10:47:43 GMT

Thank you!

Re: Restriction message

rebeccarc — Sat, 30 Nov 2024 08:53:30 GMT

Just following up- I've not heard anything from Sky; and haven't received the bubble at the bottom of the screen- do you know if it usually takes this long to receive a reply? Thank you

Re: Restriction message

63johnw — Sat, 30 Nov 2024 08:56:09 GMT

Hi @rebeccarc i have escalated your issue again in case it was missed.

Re: Restriction message

rebeccarc — Sat, 30 Nov 2024 09:03:08 GMT

Thank you! It's appreciated!

Re: Restriction message

Greenfingers001 — Sat, 30 Nov 2024 10:46:58 GMT

Thanks for escalating this. We’ve sent @rebeccarc an invite to chat.