topic Failure to send replacement Sim Card! in Sky Mobile

Failure to send replacement Sim Card!

nugget2k — Thu, 28 Nov 2024 08:25:34 GMT

Can someone at Sky tell me how to access Sky instead of the stupid call centre?

I've now rang them three times to get a replacement SIM card and still have not received it!

If it fails this time, that's it I'm done with Sky you need to bring your customer service back in-house.

Even they admitted on the phone that they had to send a message!!

Not good enough and your website is garbage too!

Click this:

and get this:

Pointless as it doesn't work!

Adam

Re: Failure to send replacement Sim Card!

caesarome — Thu, 28 Nov 2024 09:38:57 GMT

If you are getting no where on the phone then you coul;d always try social media, there are some links at the bottom of this page but they also can be contacted via facbook messenger and whatsapp.

Re: Failure to send replacement Sim Card!

nugget2k — Sat, 30 Nov 2024 11:09:13 GMT

That was even worse I am seriously considering leaving Sky now as I never had any major issues for many years but the level of customer service is really bad!!

Thankfully due to the fact I was visiting Manchester I headed into their store and they sorted me out in minutes this should be the standard Sky!!