topic Re: Sky in Sky Mobile

Sky

Stephen2196 — Wed, 27 Nov 2024 16:29:02 GMT

hi I can't link my sky mobile account

Re: Sky

caesarome — Wed, 27 Nov 2024 16:29:58 GMT

@Stephen2196

What is happening when you try to ?

Re: Sky

Stephen2196 — Wed, 27 Nov 2024 16:39:37 GMT

Whoops, there's been an error

Sorry, we are experiencing some technical difficulties, please try again later.

Re: Sky

caesarome — Wed, 27 Nov 2024 16:45:02 GMT

@Stephen2196

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Sky

Greenfingers001 — Wed, 27 Nov 2024 17:15:25 GMT

Thanks for escalating this. We’ve sent @Stephen2196 an invite to chat.