topic Re: Accessing sky.com/sim in Sky Mobile

Accessing sky.com/sim

Tragicallyhip — Wed, 20 Nov 2024 14:43:52 GMT

I'm trying to activate my new sim card however for a number of hours I receive a message stating there is a problem/ error.

Re: Accessing sky.com/sim

caesarome — Wed, 20 Nov 2024 15:59:26 GMT

Do you have another phone that you could use to contact Sky, if not they can be contacted via social media like Facebook messenger or WhatsApp or the links at the bottom of this page,

Re: Accessing sky.com/sim

Cs16 — Wed, 27 Nov 2024 15:44:51 GMT

Where can I get a number to contact them

Re: Accessing sky.com/sim

caesarome — Wed, 27 Nov 2024 15:58:39 GMT

@Cs16

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Accessing sky.com/sim

Cs16 — Wed, 27 Nov 2024 16:18:03 GMT

Does you know if this can get fixed or will I need a new sim sent out?

Re: Accessing sky.com/sim

caesarome — Wed, 27 Nov 2024 16:19:25 GMT

Get what fix @Cs16 as you haven't said what the issue is ?

Re: Accessing sky.com/sim

Cs16 — Wed, 27 Nov 2024 16:24:21 GMT

Thanks for replying and sorry for not clarifying ! I am trying to activate my sim like the original poster but I keep getting an error message online saying they're having technical difficulties and to come back later, it seems to be an issue people have a lot. I wonder does it ever get sorted or will I need a new sim sent out. Also when I try to call customer service I speak with them for about 30 seconds and then get cut off. Not sure what to do!

Re: Accessing sky.com/sim

caesarome — Wed, 27 Nov 2024 16:28:34 GMT

@Cs16

I would try the phone route again and if the same happens you could use social media to contact Sky but you will have to wait until tomorrow to do this.

Re: Accessing sky.com/sim

Cs16 — Wed, 27 Nov 2024 16:33:40 GMT

Thank you!! Hopefully it gets sorted