topic Re: New device in Sky Mobile

New device

Sue+Hopkins — Wed, 27 Nov 2024 15:16:04 GMT

I have a contract with you guys my phone is in the police station at the moment I’m not looking at to get it back any time soon how do I get another device I want to block that sim if I can and keep my sim what I have but a new number please

Re: New device

PandJ2020 — Wed, 27 Nov 2024 15:17:53 GMT

If you want another device then you'll have to buy one...

You can request a replacement SIM - this will cancel the existing one and the replacement will be activated with the same phone number.

Re: New device

Sue+Hopkins — Wed, 27 Nov 2024 15:23:35 GMT

I need to do this can I do this please

Re: New device

PandJ2020 — Wed, 27 Nov 2024 16:00:25 GMT

@Sue+Hopkins wrote:
I need to do this can I do this please

Yes, you need to contact Sky. You're just talking to other customers here...

Re: New device

caesarome — Wed, 27 Nov 2024 16:01:02 GMT

@Sue+Hopkins

To order a replacement sim you will need to call Sky.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.