topic Re: 2 sky id in Sky Mobile

2 sky id

Mkmark75 — Wed, 27 Nov 2024 11:32:28 GMT

I have 2 sky id . One for tv bb and talk . And one for mobile. Can I link them both to one ?

Re: 2 sky id

caesarome — Wed, 27 Nov 2024 11:55:11 GMT

You should have two accouts (one for TV and Broadband and one for Sky mobile) so you should be able to link them both to your main Sky ID as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: 2 sky id

Mkmark75 — Wed, 27 Nov 2024 12:46:04 GMT

Never works for me

Re: 2 sky id

caesarome — Wed, 27 Nov 2024 13:00:08 GMT

And what happens as it is difficult to help you without you providing more detail.

Re: 2 sky id

Mkmark75 — Wed, 27 Nov 2024 13:13:17 GMT

Always says already linked but it's not there .

Re: 2 sky id

caesarome — Wed, 27 Nov 2024 13:17:32 GMT

@Mkmark75

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: 2 sky id

Addie15 — Wed, 27 Nov 2024 14:03:46 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Mkmark75.

Re: 2 sky id

Addie15 — Fri, 29 Nov 2024 14:20:38 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.