topic Re: no mobile signal for a week now still have to pay for a service that is not there in Sky Mobile

no mobile signal for a week now still have to pay for a service that is not there

Alexander14 — Mon, 25 Nov 2024 14:30:39 GMT

no mobile signal for a week now still have to pay for a service that is not there not good service from sky

PandJ2020 — Mon, 25 Nov 2024 15:31:21 GMT

@Alexander14 wrote:
no mobile signal for a week now still have to pay for a service that is not there not good service from sky

Yes, you still have to pay. Do not be tempted to withhold payment.

If you have reported the issue to Sky then they may consider a credit once the issue is resolved. I presume there's a local mast issue?

Alexander14 — Wed, 27 Nov 2024 10:57:57 GMT

I have had no mobile signal for a week now and no email explaining the situation. very poor customer service. cant even call sky about the matter

GD1 — Wed, 27 Nov 2024 11:01:19 GMT

@Alexander14 Did you initially contact Sky about this if not they would not routinely email you.

PS your new post has been merged with your existing thread for continuity.

PandJ2020 — Wed, 27 Nov 2024 11:12:35 GMT

Daniel0210 — Fri, 29 Nov 2024 19:34:31 GMT

Your third thread on this has been removed. No need for multiple threads on the same issue and you've received advice on this thread.