topic Re: Failing to take payment in Sky Mobile

Failing to take payment

ClairT — Fri, 22 Nov 2024 13:09:59 GMT

Why do sky keep sending me a message to say they can't take a payment from my account every month but there is always money in my account? I'm thinking of going else where

Re: Failing to take payment

caesarome — Fri, 22 Nov 2024 13:12:17 GMT

@ClairT

Do they actually manage to take a payment despite this message ?

Re: Failing to take payment

ClairT — Fri, 22 Nov 2024 13:13:40 GMT

No one has helped me but that's sky for you

Re: Failing to take payment

caesarome — Fri, 22 Nov 2024 13:14:32 GMT

So you haven't contacted Sky about this ?

Are you payment details up to date and correct ?

Re: Failing to take payment

ClairT — Fri, 22 Nov 2024 13:14:43 GMT

No they don't take the payment, they take it a week later

Re: Failing to take payment

ClairT — Fri, 22 Nov 2024 13:15:48 GMT

Everything is how it should be, as they take it a week later but always fail to take the first time

Re: Failing to take payment

caesarome — Fri, 22 Nov 2024 13:16:54 GMT

Have you contacted Sky about this ?

Re: Failing to take payment

ClairT — Fri, 22 Nov 2024 13:17:31 GMT

I've tried but I don't have time to sit on the phone for hours.

Re: Failing to take payment

caesarome — Fri, 22 Nov 2024 13:19:10 GMT

@ClairT

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Failing to take payment

Addie15 — Fri, 22 Nov 2024 14:09:21 GMT

Hi there! Thank you for escalating this. We have sent an invite to @ClairT.

Re: Failing to take payment

Addie15 — Wed, 27 Nov 2024 09:26:01 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.