https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/4833436#M233200 <P>I have sent off 2 phones to swap a week ago now and i've had no confirmation that they've been received and my phone bill is due today but it's still charging me for all 4 phones (not 2)</P><P>&nbsp;</P><P>what do i do?</P> Tue, 26 Nov 2024 18:18:47 GMT xoLauren 2024-11-26T18:18:47Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/4833436#M233200 <P>I have sent off 2 phones to swap a week ago now and i've had no confirmation that they've been received and my phone bill is due today but it's still charging me for all 4 phones (not 2)</P><P>&nbsp;</P><P>what do i do?</P> Tue, 26 Nov 2024 18:18:47 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/4833436#M233200 xoLauren 2024-11-26T18:18:47Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/4833454#M233202 <P>Swaps are taking around 2-3 weeks to process.</P><P>&nbsp;</P><P>I'd give it another week and then contact Sky.</P><P>&nbsp;</P><P>Any payments made on the traded in phones will reduce the credit balance accordingly.</P> Tue, 26 Nov 2024 18:34:03 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/4833454#M233202 PandJ2020 2024-11-26T18:34:03Z