https://helpforum.sky.com/t5/Sky-Mobile/Upgrading-my-phone/m-p/4833215#M233165 <P>I'm trying to upgrade my phone and I have stated that I will send my old one back as it's in perfect condition. I have been quoted £200 for it and there is £39 left on my contract. It then says that the difference of £161 will be added to my bill and cannot be paid off. Does this mean I am going to receive £161 or will have to pay £161?? Surely it shouldn't cost that much to upgrade so I am just a bit confused?</P> Tue, 26 Nov 2024 15:25:07 GMT Clairey28 2024-11-26T15:25:07Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrading-my-phone/m-p/4833215#M233165 <P>I'm trying to upgrade my phone and I have stated that I will send my old one back as it's in perfect condition. I have been quoted £200 for it and there is £39 left on my contract. It then says that the difference of £161 will be added to my bill and cannot be paid off. Does this mean I am going to receive £161 or will have to pay £161?? Surely it shouldn't cost that much to upgrade so I am just a bit confused?</P> Tue, 26 Nov 2024 15:25:07 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrading-my-phone/m-p/4833215#M233165 Clairey28 2024-11-26T15:25:07Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrading-my-phone/m-p/4833222#M233166 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3405944">@Clairey28</a>&nbsp; if the value is more than what's owed then the surplus is added to the account as credit and goes towards future bills.&nbsp;</P> Tue, 26 Nov 2024 15:31:02 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrading-my-phone/m-p/4833222#M233166 63johnw 2024-11-26T15:31:02Z