topic Re: Sim not provisioned in Sky Mobile

Sim not provisioned

Tina19741 — Tue, 26 Nov 2024 13:59:52 GMT

New sim is saying it's not provisioned

Re: Sim not provisioned

caesarome — Tue, 26 Nov 2024 14:01:26 GMT

@Tina19741

A few questions:

Have you activated the sim and if so have you recently been abroad with it ?

Re: Sim not provisioned

63johnw — Tue, 26 Nov 2024 14:01:41 GMT

Hi @Tina19741 have you activated it ?

Re: Sim not provisioned

Tina19741 — Tue, 26 Nov 2024 14:03:01 GMT

Yes activated it today I only received it

Re: Sim not provisioned

Tina19741 — Tue, 26 Nov 2024 14:05:23 GMT

I received it this morning and activated it on app

Re: Sim not provisioned

caesarome — Tue, 26 Nov 2024 14:07:17 GMT

I would give it a few more hours as it might still be activating as there are sometimes when this does not happen straight away. If it still hasn't activated then you will need to get in touch with Sky for help with this.

Re: Sim not provisioned

Tina19741 — Tue, 26 Nov 2024 14:11:27 GMT

OK thanks very much