topic Re: Billing payments in Sky Mobile

Billing payments

Elisha202 — Tue, 26 Nov 2024 09:58:09 GMT

Hi I paid an over due payment on my account of £39 for a phone and a sim but it's saying I'm £75 in credit but it's also saying - £29

Re: Billing payments

caesarome — Tue, 26 Nov 2024 10:00:37 GMT

@Elisha202

A minus figure usually either means a payment has been made or it is a credit.

If you have a direct debit setup and a payment fails Sky will always try again 10 days later so there isn't any need to make a manual payment.

Feel free to post an image of this bill but should you do this make sure your account and credit agreement numbers are blanked out.

Re: Billing payments

Elisha202 — Tue, 26 Nov 2024 10:12:32 GMT

Re: Billing payments

caesarome — Tue, 26 Nov 2024 10:17:53 GMT

That image can't be shown as that mobile number needs blanking out as well.

To be sure you need to expand it on the balance carried forward section but it appears that the £29.00 is also a credit so the payment from this bill has be taken from the £79.25 credit that was carried over from last month leaving you still in credit to the amount of £29.00.

Re: Billing payments

Elisha202 — Tue, 26 Nov 2024 10:29:00 GMT

So do I need to pay the £29 as I'm trying to take out an iPad for my little boy for Chritsmas