topic Re: Restrictions in Sky Mobile

Restrictions

ShazzaStokes — Mon, 25 Nov 2024 18:34:10 GMT

Why does it say i have a restriction on my account

Re: Restrictions

caesarome — Mon, 25 Nov 2024 19:13:11 GMT

@ShazzaStokes

Is your phone working OK and if it is you are only seeing the restricted message via your online account ?

Re: Restrictions

ShazzaStokes — Mon, 25 Nov 2024 19:14:30 GMT

Phone is OK and only seeing message on my Sky app, I'm a sky VIP member and always pay my bills on time

Re: Restrictions

caesarome — Mon, 25 Nov 2024 19:21:25 GMT

@ShazzaStokes

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Restrictions

Addie15 — Tue, 26 Nov 2024 09:04:35 GMT

Hi there! Thank you for escalating this. We have sent an invite to @ShazzaStokes.