topic Re: Error activating Sim card in Sky Mobile

Error activating Sim card

Alan+Coates — Sun, 24 Nov 2024 17:33:13 GMT

Bought a new SIM card but had to talk to an agent as online purchase kept giving error to do with the Eircode on my account. Now I have the Simcard when Itry to activate it I get an error when asked for my Eircode. Can't get past this step. Looking at other queries this problem seems very common and goes back years but I've found no one who has a resolution without contact from an agent. Very hard to believe Sky haven't sorted this out.

Re: Error activating Sim card

caesarome — Sun, 24 Nov 2024 19:14:50 GMT

The only way to get the sim card activated will be to use another phone to call Sky Ireland in the morning.

Re: Error activating Sim card

Pabitra — Mon, 25 Nov 2024 14:21:45 GMT

I have sim when I buy phone but never used it now I try to activate the sim but is not working can you send me new sim please my name is (Removed)

Moderator note: Removed inappropriate language

Re: Error activating Sim card

caesarome — Mon, 25 Nov 2024 16:08:44 GMT

@Pabitra

You have 30 days to activate the sim so if it has been longer than that then you would need to order a new one which you can do by selecting a data plan for it here:

https://www.sky.com/shop/mobile/plans

Re: Error activating Sim card

Alan+Coates — Mon, 25 Nov 2024 17:13:06 GMT

Thanks all. Rang Sky. The automated steps also didn't work but they then referred me to an agent who activated the SIM. 13 mins total so not terrible. Sky really need to resolve the automated flow as there are a lot of people reporting this issue