topic Re: App problems in Sky Mobile

App problems

Dylan22 — Sun, 24 Nov 2024 21:51:49 GMT

Right am having some problems some reason when I go on to my sky mobile app it's only showing me my details for my sky glass TV but it's not showing any details for my phone such as bill and piggybank

Re: App problems

caesarome — Sun, 24 Nov 2024 22:04:07 GMT

@Dylan22

Have you linked your mobile account to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

Re: App problems

Dylan22 — Sun, 24 Nov 2024 22:11:08 GMT

Yeah it says there linked

Re: App problems

caesarome — Sun, 24 Nov 2024 22:13:56 GMT

@Dylan22

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: App problems

Dylan22 — Sun, 24 Nov 2024 23:15:41 GMT

Thank you

Re: App problems

Addie15 — Mon, 25 Nov 2024 08:04:59 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Dylan22.