topic Re: Unabke to activate esim in Sky Mobile

Unabke to activate esim

allangrimadl — Sun, 24 Nov 2024 09:55:02 GMT

Got my new iphone 16 plus yesterday and converted my sim to an esim however now i cant activate it (error says old phone not compatible with transfer)and i have no network on either ld or new phone to contact customer services for assistance

Re: Unabke to activate esim

63johnw — Sun, 24 Nov 2024 10:08:13 GMT

Hi @allangrimadl to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Unabke to activate esim

Lisa-P1987 — Sun, 24 Nov 2024 10:15:37 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Unabke to activate esim

maninthemiddle — Thu, 28 Nov 2024 10:54:14 GMT

I have the same set of issue on new iPhone 16. Old iphone SE not running IOS 16 so eSIM transfer doesn't work. I can get to my plan QR code but I just get an error message to contact my provider. The Virtual Assistant hasnt helped.

Re: Unabke to activate esim

Greenfingers001 — Thu, 28 Nov 2024 11:25:16 GMT

Hi there @maninthemiddle , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147