topic Re: iphone with no esim in Sky Mobile

iphone with no esim

JamieEllis — Sat, 23 Nov 2024 09:55:33 GMT

hello, ive recently been delivered a new phone and i wasnt sent a im card or an esim setup paper, but i ordered the 100GB of data pack, not really sure what to do, thank you

Re: iphone with no esim

caesarome — Sat, 23 Nov 2024 10:00:38 GMT

What shows in your account here:

https://www.sky.com/ordertracking

Re: iphone with no esim

JamieEllis — Sat, 23 Nov 2024 10:16:42 GMT

the order just says completed

Re: iphone with no esim

caesarome — Sat, 23 Nov 2024 10:18:53 GMT

If you ordered a actual sim then it is usually sent with the phone so as it hasn't been you could order yourself another one from here:

https://www.sky.com/shop/mobile/plans

Should you end up with two then make sure you only activate one of them so the other is cancelled.

Re: iphone with no esim

JamieEllis — Sat, 23 Nov 2024 10:20:01 GMT

im 99% sure i ordered esim but the option to set that up is blank

Re: iphone with no esim

caesarome — Sat, 23 Nov 2024 10:21:12 GMT

All you can do then is to get in touch with Sky support about this.

150 is the free number to use from another Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.