topic Re: Sky page saying restricted in Sky Mobile

Sky page saying restricted

Lucy148 — Fri, 22 Nov 2024 19:36:28 GMT

Logged in using my sky ID, it will not let me view my billing or anything saying 'page restricted'. Won't even allow me to chat to anybody as it's telling me to log in even though I'm already logged in?!

Re: Sky page saying restricted

caesarome — Fri, 22 Nov 2024 19:38:44 GMT

@Lucy148

Have you tried this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Sky page saying restricted

Lucy148 — Fri, 22 Nov 2024 19:44:29 GMT

Hi, yes tried that thank you. It's saying the accounts already linked

Re: Sky page saying restricted

caesarome — Fri, 22 Nov 2024 19:56:23 GMT

In that case are you using the correct login, so your main Sky ID ?

Re: Sky page saying restricted

Lucy148 — Fri, 22 Nov 2024 19:58:04 GMT

Yes it's definitely the correct log in etc, I've even reset the password

Re: Sky page saying restricted

caesarome — Fri, 22 Nov 2024 20:04:17 GMT

@Lucy148

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Sky page saying restricted

Mr+Flibbles+86 — Sat, 23 Nov 2024 09:22:18 GMT

Hi there @Lucy148 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147