topic Help in Sky Mobile

Help

Selina6 — Fri, 22 Nov 2024 14:15:33 GMT

I'm trying to log into my sky mobile account via My Sky, but it says I need to "link account". I enter the details asked for. (surname, postcode and last 6 digits of bank account I use to pay my bill). However, it then says account already linked and won't let me go any further.

Re: Help

63johnw — Fri, 22 Nov 2024 14:52:55 GMT

Hi @Selina6 to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Help

Selina6 — Fri, 22 Nov 2024 16:13:34 GMT

Thank you

Re: Help

Selina6 — Fri, 22 Nov 2024 16:14:21 GMT

Where would the coloured bubble be?

Re: Help

63johnw — Fri, 22 Nov 2024 16:24:52 GMT

It will appear on this page @Selina6 once sky send it, hasn't been sent yet. Sky will tell you when it's sent.

Re: Help

63johnw — Sun, 24 Nov 2024 10:09:41 GMT

Have you managed to resolve this yet @Selina6 ?