topic Re: New Phone in Sky Mobile

New Phone

ASutton — Fri, 22 Nov 2024 11:26:59 GMT

I have upgraded to iPhone 16 pro max and activated the eSIM, keeping same plan and phone number.

However, the mobile data is not working.

Any assistance would be appreciated.

63johnw — Fri, 22 Nov 2024 11:35:54 GMT

Hi @ASutton first thing is mobile data turned on in phone settings ? any issues showing in your area ?

have you checked the APN settings are correct ?

ASutton — Fri, 22 Nov 2024 12:11:41 GMT

Hi @63johnw @thank you for your prompt reply.

Mobile data is on and no local issues.

APN is correct.

I think I may have to ring support.

63johnw — Fri, 22 Nov 2024 12:12:52 GMT

Good luck getting sorted @ASutton